Shadows Productions NZ
Shadows Productions - professional multimedia


Frequently Asked Questions & terms and conditions

By booking as a client, you confirm and agree to these conditions highlighted to you prior to engagement of any work. This section of our website is always linked via email through quotes, invoices & final payment reminders and is also written in our CEA.

How much are your standard photography charges? 

We have a set charge per hour depending on the scale of the event, how many people are going to be there and the amount of hours required for the event. We indicate the cost on a quote once you request it through our "Book Now" section of the page.  On the quote there is a per hour charge and an editing & processing fee for all the work that goes into post processing to fix, correct, enhance and make everything look neat. As we shoot photos in RAW each image is not final, they must be processed and rendered out. 

When / How do I pay for the services?  
An initial 25% of the total cost is taken as a non-refundable deposit to secure the date, the rest is paid after the event has concluded. 

Generally we do not prompt payment until we've done the majority of the work. We usually send a remaining balance reminder once the photos have been edited.  Generally our clients prefer to pay after the event is over. 

You'll find payment instructions and our ASB bank account number on the bottom of the quote page sent to you. 

How does the booking process work?
You send us an enquiry or expression of interest to book via our website, we then issue you a quote which is valid for 7 days, in that time you can go over this quote and provide further details to elaborate your booking or reply stating that you accept the quote and would like to go ahead. We then confirm our availability and schedule in your date.

You are then explained in a reply from us the terms & conditions of our agreement in regards to the contract (Client Engagement Agreement) and pay a 25% Non-Refundable deposit into our business account. This acts as our retainer in case the event is cancelled and is outlined in the agreement. Your event is then booked in.

Please note: Conversation through Facebook & Instagram is not a valid way to book, however we can answer questions through there, all bookings should be done via our booking form on the website only. This is to ensure a professional paper trail in all communication between ourselves and you, as our client or your booking manager acting on behalf of you.

Will there be extra charges after the initial quote has been agreed upon?
This will vary depending on the nature of your event(s). If we do the work carried out as outlined by the quote and work within the timeframe you indicated to us then there will be no extra charges. If in the case we are at an event and we must use extra equipment we had advised you or the person responsible for booking your event to hire then you will be liable for the cost of extra equipment required to fulfil the work to a reasonable quality.
If we also work beyond the agreed upon time, you will be billed a further invoice after the event has been concluded to settle and media will be released upon completion.

How long does it take you to provide event media? 

We generally allow a window of a week after the event has concluded. Larger scale events sometimes take a few days longer, however we are committed to meeting our 7 business day turnaround time for all clients. We will notify you if there are any delays.  
Expedited editing can be requested however we  have additional charges. 

After an event has concluded will it cost me to request more media, or re-edits?

As stated in our client engagement agreement we send out to our clients prior to events, we have stated once the final edits have been selected it is at our discretion to send particular pictures or remove the ones that are not good quality. If a client wants to request that we re-edit, revise or find more media once the event has concluded then that will incur another editing and processing fee. 

I would rather have physical media than a HD Download?

We are happy to accomodate, however there will be a charge for physical media at cost to the client. Physical Media can be CD/DVD or 8gb/16gb USB.  Current pricing for physical media drive is $25.00.

I would like to enquire about refunds? 

We strive to meet our clients' criteria to the best of our ability and provide the highest quality efforts for the lowest amount of cost. With the digital nature of shoots, once media has been taken and payment has been amounted we do not offer refunds unless at our absolute discretion. The policy wording is in the client engagement agreement before we start any work. 

Why do you charge a callout fee for events under 2hrs ?

A lot of preparation goes into being able to attend events - this also involves being able to pay staff for their hard work. Generally we do not charge a callout fee on most events, however for events under 2 hrs we need to charge a fee to be able to cover staff costs & fuel to get to the event.

Last updated 1st July 2019